https://www.Lightexpert.nl
About our privacy policy
Lightexpert.nl cares deeply about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Lightexpert.nl accessed on it. The effective date for the validity of these terms is 30/04/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.
Webshop software
LightSpeed
Our webshop is developed with software from Lightspeed. Personal data that you make available to us for our services, are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Based on the agreement we have with them, Lightspeed is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Lightspeed reserves the right to share collected data within its own group to further improve services.
E-mail and mailing lists
Reloadify
We send our email newsletters with Reloadify. Reloadify will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data will be
stored securely. Reloadify uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Reloadify reserves the right to use your data to further improve the service and as part of this to share information with third parties.
Payment processors
Klarna
For handling (part of) the payments in our online store we use the platform of Klarna. Klarna processes your name, address and residence details and your payment information such as your bank account or credit card number. Klarna has appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve services and in this context (anonymized) data to share with third parties.
In the case of a request for a deferred payment (credit facility) Klarna shares personal data and information regarding your financial position with credit rating agencies. All of the above guarantees regarding the protection of your personal data also apply to those parts of Klarna's service for which they engage third parties. Klarna will not retain your data longer than permitted under the legal deadlines.
If you choose "payment method Klarna", then "payment provider Klarna" may, for its legitimate interest, perform a credit check itself or transfer the payment data collected for payment processing to an external credit institution. You can object to this at any time.
Billink
If you choose "payment method Billink", then "payment provider Billink" may, for its legitimate interest, perform a credit check itself or transfer the payment data collected for payment processing to an external credit institution. You can object to this at any time.
MultiSafepay
For handling (part of) the payments in our online store we use the platform of MultiSafepay. MultiSafepay processes your name, address and place of residence and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the above mentioned guarantees regarding the protection of your personal data also apply to those parts of MultiSafepay's services for which they engage third parties. MultiSafepay will not retain your data longer than permitted under the legal time limits.
Reviews
Ekomi
We collect reviews through the platform of Ekomi. If you leave a review through Ekomi you are required to provide your name, city and email address. Ekomi shares this data with us so that we can link the review to your order. Ekomi also publishes your name and place of residence on its own website. In some cases, Ekomi may contact you to comment on your review. In the event that we invite you to leave a review, we share your name and email address with Ekomi. They only use this information for the purpose of inviting you to leave a review. Ekomi has taken appropriate technical and organizational measures to protect your personal data. Ekomi reserves the right to use third parties for the purpose of providing the service, for this we have given Ekomi permission. All the above guarantees regarding the protection of your personal data also apply to those parts of the service provision for which Ekomi engages third parties.
Shipping and logistics
PostNL
When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to make the deliveries. It is therefore necessary that we share your name, address and place of residence data with DHL. DHL only uses this data for the purpose of executing the contract. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.
DPD
When you place an order with us, our job is to get your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence data with DPD. DPD only uses these data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.
Invoicing and accounting
MoneyBird
For our administration and accounting we use the services of MoneyBird. We share your name, address and place of residence and details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored protected, MoneyBird has taken the necessary technical and organizational measures to protect your data against
against loss and unauthorized use. MoneyBird is bound to secrecy and will treat your data confidentially. MoneyBird will not use your personal data for other purposes than those described above.
External sales channels
Bol.com
We sell (some of) our articles through the platform of Bol.com. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have implemented appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations.
These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed for the purpose of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
Where appropriate, Lightexpert.nl may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.
Retention periods
We will retain your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term.
However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, indicating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right of deletion of personal data
As a data subject, you have the following rights: In accordance with Art. 15 AVG, you have the right to request information about your personal data processed by us, insofar as this information is described therein; in accordance with Art. 16 AVG, you have the right to demand immediate correction of inaccurate or incomplete personal data stored by us; in accordance with Art. 17 AVG, you have the right to request deletion of your personal data stored with us, unless further processing exercise the right to freedom of expression and information;
to comply with a legal obligation;
for reasons of public interest, or - is required for the assertion, exercise or defense of legal claims; in accordance with Art. 18 AVG, the right to request restriction of the processing of your personal data, insofar as
you deny the accuracy of the data;
the processing is unlawful, but you refuse to erase it;
we no longer need the data, but you need it to initiate, exercise or defend legal claims, or
objected to the processing in accordance with Art. 21 AVG; In accordance with Art. 20 AVG, you have the right to receive your personal data that you have provided to us in a structured, up-to-date and machine-readable format or to request its transfer to another controller; The right to lodge a complaint with a supervisory authority in accordance with Art. 77 AVG. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our head office
Right of objection and other rights
You have the right to object, in appropriate cases, to the processing of your personal data by or on behalf of Lightexpert.nl. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process (or have processed) and will then permanently discontinue the processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes in Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Contact details
Teqvion BV
Office address
De Schakel 72
5651 GH Eindhoven
T (085) 773 24 66