Delivery issues

What to do when my order has been shipped to a wrong address?

Did you accidentally use invalid address details when placing your order? If this is a non-existing address, your order will automatically be returned to us by the carrier. We strongly advise you to use your tracking to check the process on this. Unfortunately, it is not possible to stop any orders once they have been handed over to the carrier. To find out if there are additional options when having this issue, we suggest to call the postal carrier in question directly.

Did you provide the correct address details, but has your order been delivered to a wrong address? In that case please contact our support team as soon as possible as they will need to request an investigation with the carrier.