Delivery issues

My order has been shipped but I have not received anything yet

Has your order been shipped but have you not received any tracking information? There may be a chance that your order has been delayed within the carrier's network. This may have to do with the weekend being in between, a national holiday, or due to a large amount of packages being processed by the carrier due to Christmas and Black Friday.

Have you not received any update in your tracking after 5 business days? Then we advise you to contact our support team, as they will be able to request more information from the carrier.