This depends on the delivery service that delivers your order. In most cases, the person collecting the parcel must be able to identify themselves with a valid ID.

We therefore advise you to always bring identification when collecting your order. Without an ID, the post office or collection point may refuse to hand over the parcel.

For specific terms and requirements, we recommend consulting the website of the relevant delivery service. Here you will find the most up-to-date information about collecting your parcel.