Change order

Can I cancel my order?

In case you want to cancel your order, we urge you to contact our support team immediately and make it clear that you would like to cancel. Be advised that this should be done as soon as possible after placing your order.

When your order has not been shipped yet and is not being processed already, our support agents will be able to cancel your complete order.

As soon as your order is in the processing stage, we are no longer able to cancel your order.

Of course, you withhold the right to return your order or refuse the package with the carrier when possible.