We strive to deliver your order quickly and reliably.
Sometimes, however, package tracking updates can be delayed, which may cause concern. If your tracking shows no progress, don’t panic; there are steps you can follow to resolve the issue and ensure your order arrives safely and on time.

Understanding Tracking Delays

Since we are fully dependent on external postal carriers for both small orders and bulk shipments (pallet deliveries), it may happen that these carriers experience delays in their processing or network, preventing tracking updates. We kindly ask everyone to allow up to five days for tracking to show new movement after your order has left our warehouse.

What to Do If There’s No Update

• Wait five days for tracking updates, as carriers sometimes update their systems in batches.

• Check your email inbox for notifications from us or updates from the carrier.

• Contact our customer service if there is still no change after five days. We will communicate directly with the carrier, initiate an investigation if necessary, and keep you updated throughout the process.

What Happens During an Investigation

If your order still shows no progress after five days, our team will request an investigation with the postal carrier. This process helps us locate your package, resolve delivery issues, and provide you with updates so you can receive your order as quickly as possible. Should the investigation not lead to a positive outcome, we will resolve the issue directly on our side.

Conclusion

Tracking delays can be frustrating, but rest assured: we are fully committed to ensuring your order arrives. By allowing a short waiting period first and then contacting us if needed, all possible steps will be taken to deliver your order quickly and reliably.