We understand how important it is for you to receive your order quickly.
Our estimated delivery times are carefully calculated based on information from our trusted external shipping partners. However, certain circumstances can sometimes cause unexpected delays. In this article, we explain why your order may take longer than indicated and what steps you can take.

Understanding Our Estimated Delivery Times

All delivery times displayed on our site are indicative and based on average transit times from our carriers. Factors such as destination, carrier capacity, and holidays can affect the speed and accuracy of delivery.

Common Causes of Delays

• Delays at postal carriers or distribution centers (e.g., due to local strikes or weather conditions)

• Unexpectedly high shipping volumes

• Customs processing in your country

• Holidays, especially before, during, and immediately after Black Friday and Christmas

What to Do if Your Order Is Delayed

• Check your shipment’s tracking link for real-time updates.

• Allow extra time, especially during busy periods or for international shipments.

• If your tracking has not been updated after 5 days, contact our support team for assistance.

Our Commitment to Your Satisfaction

While we have no control over delays with carriers or customs, we do everything we can to keep you informed and supported throughout the entire ordering process. If your order takes longer than expected, contact our enthusiastic customer service team, we are ready to assist you every step of the way!